1. How can I place an order?

You can place an order directly through our website by adding products to your cart and proceeding to checkout.

2. How can I contact customer support?

You can contact us via email. We usually respond within 24 hours on working days.

3. Do you offer free shipping?

Yes, we offer free shipping on all orders.

4. How long does delivery take?

Orders are processed within 1–2 working days. Delivery usually takes 3–5 working days.

5. What is your return policy?

We offer a 30-day return policy. Items must be unused and in original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty.

6. How long does it take to get a refund?

Refunds are processed within 10 working days after we receive the returned item.

7. What payment methods do you accept?

We accept credit/debit cards, PayPal, Klarna, Clearpay, Apple Pay, and Google Pay.

8. Is my payment information secure?

Yes, all transactions are protected using SSL encryption.

9. What should I do if my item is damaged or faulty?

Please contact our support team via email with photos or videos of the issue, and we will assist you.

10. Can I cancel or change my order?

Orders can only be modified or cancelled before they are shipped. Please contact us as soon as possible.

Contact Information

Phone: +44 7988 583377

Email: info@elivongym.com

Address: 30 Riverhead Close, London E17 5PY, United Kingdom.