Refund policy
Where We Accept Returns
We accept returns and exchanges for customers located in the United Kingdom.
Exchanges
Yes, we accept exchanges. If you'd like a different size, color, or product, please contact us within the return window and we'll help arrange an exchange.
Product Condition
We only accept returns for new, unused products in their original condition and packaging. Items that have been used, worn, or damaged by the customer will not be eligible for return or exchange.
Return Window
Customers have 30 days from the date of delivery to initiate a return or exchange.
Return Method
Returns should be sent by mail to our returns address.
Return Label
A return label is included in the package at the time of delivery, so there's nothing extra for the customer to arrange or print.
Restocking Fee
There is no restocking fee. Customers will not be charged any additional cost for returning an item.
Refund Processing Time
Once we receive and inspect your returned item, refunds are processed within 7 days. The refund will be issued to the original payment method used at checkout.
How to Start a Return
- Contact us at with your order number and reason for return.
- Pack the item securely in its original packaging along with the included return label.
- Drop off the parcel at your nearest post office or courier collection point.
- Once received and inspected, your refund or exchange will be processed within 7 days